If you received a faulty or incomplete item and need to exchange it for the same item, contact us to request a replacement at recognizethelook@gmail.com

If you would like to exchange an item for a different one, please return the original (you will be refunded your original purchase price once we receive the item, we need a valid tracking number for the return) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Please note that it takes us 3 to 5 business days to process returns once they arrive.

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